Why Buy from Hotshopper
NZ Based Business
Hotshopper is a New Zealand based business. We carry some stock in New Zealand however the majority of our range is stored in warehouses in other countries. Because of this shipping can take longer and when ordering multiple lines they may be delivered in separate deliveries.
Product Checked Locally
All product shipped from our overseas based warehouses is first delivered into our Auckland based office before been delivered to our customers. We check the product to ensure it is of high quality and fit for purpose. Once checked it is then sent out along with local tracking information.
If it is not up to standard we will contact you and offer a refund or order in a replacement.
Covered by NZ Consumer Law
Because we are local New Zealand based business anything you buy from us is covered under NZ consumer law. This is not the case when ordering from web stores based overseas. Ordering from a NZ based business means you will be looked after should anything go wrong as covered by the NZ Consumers Guarantees Act.
Wrong Size Exchange Program
For selected items we offer a one of size exchange. If you order something which doesn’t fit as expected, we will order in another size for you. The cost of returning the incorrect sized item is worn by you and this only applies to selected lines. These lines will be highlighted on the product page.